Thank you for choosing Voyarca LLC! We want you to be completely satisfied with your luggage purchase. If you are not satisfied with your purchase, we offer the following return and refund policy to ensure that your shopping experience is pleasant.

1. Return Period
   You have 30 days from the date you receive your merchandise to request a return. Please ensure that the product and all its original packaging materials and accessories are undamaged and in good condition.
2. Return Conditions
   The following conditions apply to our return policy:
   The product must be unused and in its original condition.
   All tags, packaging and accessories must be intact.
   We do not accept returns on customized or personalized products.
3. Request a Return
   To request a return, please follow the steps below:
   Contact Customer Service: Please contact our Customer Service team via email at abdultagin@voyarca.com. Provide your order number and reason for return.
   Get a Return Number: The Customer Service team will provide you with a Return Material Number (RMA number).
   Pack the product: Please place the product in the box along with the return number. Make sure the packaging is tight to prevent damage during shipping.
   Returning the product: Send the package to the company’s designated address (which will be provided when you receive the return number).
4. Refund Processing
   Once we receive your return product and confirm that it meets the return conditions, we will process the refund within 7 to 10 business days. The refund will be returned to your original payment method, and the specific arrival time may depend on your bank or payment processor.
5. Shipping Costs
   The refund will not include any paid shipping costs. If shipping costs are required when returning the product, the relevant costs are the responsibility of the customer. We recommend using a trackable shipping method to avoid loss.
6. Exchanges
   If you wish to exchange the product, please return it first and place a new order after receiving the refund. Depending on stock availability, we cannot guarantee the replacement of the same product.
7. Changes to Return Policy
   We may update this Return and Refund Policy from time to time. Any changes to the policy will be posted on this page and notified to you where appropriate.

Thank you for choosing Voyarca LLC! We look forward to providing you with the best luggage products and services.